Government of Jamaica Electronic Procurement (GOJEP)

View Competition details

Competition: Procurement for Omni-channel customer Relationship Management Solution
Show Menu
Bid submission deadline in (days/hours):
3/16
Name of procuring entity:
Accountant General's Department
Title:
Procurement for Omni-channel customer Relationship Management Solution
Competition unique ID:
2171/33
Evaluation Mechanism:
LCS
Description:
The Customer Relationship Management System is needed to automate and manage the AGD Customer lifecycle. The system must be able to consolidate customer information in a single repository so users can better organize and manage relationships, automate common processes and provide tools to monitor performance and productivity.
Procurement Type:
Services
Services sub-type:
Non-Consulting
Procurement Method:
Open - NCB
Re-Tender flag:
Original Tender
PPC-NCC Categories:
S0300-General Services
S0320-Information Technology Services
W0130-Information Technology Systems
Common Procurement Vocabulary (CPV) :
72000000-IT services: consulting, software development, Internet and support
48000000-Software package and information systems
Procurement Technique:
ITB
Number of stages:
1
Framework Agreement Establishment:
No
Funding Source:
Government of Jamaica
Special and Differential Treatment (SDT):
No Special & Differential Treatment
Project reference number:
AGD/CCRU/S3/10/2021
Country of contract performance:
Jamaica
Non-petroleum indicator:
Non-petroleum
Original deadline for bid submission:
06/05/2021 10:30 UTC-5
Deadline for bid submission:
17/05/2021 10:30 UTC-5
End of clarification period:
22/04/2021 10:30 UTC-5
Bid opening date:
17/05/2021 10:45 UTC-5
Site Visit - Bidders Conference Date:
Contract awarded in Lots:
No
PE audit of competition correspondence:
No
Date of Publication/Invitation:
16/04/2021 10:02 UTC-5